Last Updated: August 13th, 2025
Welcome to LaDevina (ladevina.com), a comprehensive digital platform that connects spiritual advisors and psychics with clients seeking spiritual guidance and metaphysical services. This Privacy Policy explains in detail how LaDevina collects, uses, processes, stores, discloses, and protects your personal information when you access or use our website, mobile applications, and related services (collectively referred to as the "Platform").
This Privacy Policy applies comprehensively to all users of the LaDevina Platform, including both clients seeking spiritual guidance and spiritual advisors providing services through our marketplace. This policy governs all interactions with our Platform regardless of how you access our services, whether through web browsers, mobile applications, or any other technological interface.
This Privacy Policy is specifically designed for users located in the United States and operates under United States privacy laws and regulations. This policy is not intended to comply with the European Union's General Data Protection Regulation (GDPR), or other international privacy frameworks. Users located outside the United States use our services at their own discretion and risk.
Any disputes, claims, or legal proceedings arising from this Privacy Policy or your use of the Platform will be governed exclusively by the laws of the State of Maine. All legal proceedings must be brought in the appropriate federal or state courts located in Maine, and you consent to the personal and exclusive jurisdiction of such courts.
The LaDevina Platform is strictly intended for use by individuals who are eighteen (18) years of age or older. We do not knowingly collect, process, or maintain personal information from individuals under the age of eighteen. Our spiritual advisory services involve mature themes related to personal relationships, life decisions, and spiritual guidance that are not appropriate for minors.
If we discover that we have inadvertently collected personal information from an individual under eighteen years of age, we will take immediate steps to terminate their account and permanently delete all associated personal information from our systems. If you are a parent or legal guardian and believe that your minor child has provided us with personal information without your consent, please contact us immediately through the customer support widget on our website or email [email protected], and we will promptly investigate and address the situation.
LaDevina reserves the absolute right to update, modify, replace, or completely revise this Privacy Policy at any time without providing advance notice to users. We may make changes to reflect new legal requirements, business practices, technological developments, or operational improvements.
Any modifications to this Privacy Policy become effective immediately upon posting the updated version on the Platform. We strongly encourage users to review this Privacy Policy periodically to stay informed about how we collect, use, and protect their personal information. Your continued use of the Platform after any changes are posted constitutes your acceptance and agreement to the updated Privacy Policy terms.
In cases of material changes that significantly alter how we handle personal information, we will make reasonable efforts to notify active users through Platform notifications, email communications, or prominent website announcements, though such notification is not guaranteed and should not be relied upon.
LaDevina collects various types of information to provide, maintain, and improve our Platform services. The information we collect includes but is not limited to:
We collect comprehensive personal identification information including your full legal name, email address, phone number, date of birth, and mailing address. For Advisors applying to provide services through our Platform, we additionally collect professional background information, certifications, years of experience, specialization areas, educational background, and any other professional qualifications relevant to spiritual advisory services.
All payment processing is handled through Stripe, our secure third-party payment processor. We collect and store payment method information including credit card details, bank account information for payouts, billing addresses, and transaction history. While Stripe maintains the sensitive financial data according to PCI DSS standards, we retain transaction records, payment amounts, dates, and related metadata for business operations and compliance purposes.
We may comprehensively log all Platform activity including session recordings, live streams, live stream chats, duration logs, text chat messages, video call recordings, audio call recordings, user ratings and reviews, search queries, service browsing history, and detailed usage patterns. Audio and video call data may be permanently stored for quality assurance purposes, dispute resolution, legal compliance, and service improvement initiatives.
We may maintain detailed records of all communications between users, including private messages, session notes, scheduling communications, and support interactions. This communication data helps us resolve disputes, improve services, and ensure Platform safety and security.
We utilize Google Analytics and other analytics tools to collect detailed information about how users interact with our Platform. This includes IP addresses, device information, browser types and versions, operating systems, referring websites, page views, click patterns, session duration, geographical location data, and detailed user behavior analytics.
We collect technical performance data including page load times, error logs, crash reports, and system performance metrics to maintain and improve Platform functionality.
For Advisors, we collect detailed profile information including professional photographs, service descriptions, pricing information, availability schedules, specialization categories, years of experience, client testimonials, and marketing materials. For Clients, we collect preferences, favorite Advisors, session history, and personalized recommendation data.
If users participate in our referral programs, affiliate marketing initiatives, or social sharing features, we collect related tracking information including referral codes, cookie data, conversion metrics, and earnings attributable to referral activities. This includes information about referred users and their subsequent Platform activity for commission calculation purposes.
We may collect geographical location data through IP address analysis and, where permitted, GPS data from mobile devices. Device information includes unique device identifiers, mobile carrier information, device specifications, and mobile application usage data.
LaDevina integrates with various third-party services to provide comprehensive Platform functionality. Each of these partners may have access to specific categories of user information solely for their designated functions:
Stripe serves as our primary payment processor and maintains all sensitive financial information according to industry standards. Stripe processes all monetary transactions, manages payout distributions to Advisors, handles refund processing, and maintains financial compliance requirements.
Google Analytics provides detailed website and application usage analytics, user behavior tracking, conversion analysis, and performance monitoring capabilities that help us improve user experience and Platform functionality.
Stytch and Google Auth handle user authentication, account security, login processes, and identity verification services to ensure secure Platform access and prevent unauthorized account usage.
Twilio manages our SMS notification system, appointment reminders, security alerts, marketing communications, and other text message services required for Platform operations.
MongoDB provides secure database services for storing user information, Platform data, communication records, and operational information..
DigitalOcean hosts our Platform infrastructure, providing cloud computing resources, data storage, and technical infrastructure necessary for Platform operations.
Cloudflare provides security services, DDoS protection, content delivery network services, and performance optimization to ensure Platform reliability and security.
Tawk.to powers our customer support chat system, enabling real-time customer service interactions and support ticket management.
Firebase and Supabase provide additional backend services including real-time database functionality, user management, and application performance monitoring.
All third-party partners are contractually obligated to protect user information and may only use such information for their designated service functions.
LaDevina uses collected information for various business purposes essential to Platform operations, service delivery, and user experience enhancement:
We use your information to facilitate all Platform activities including matching Clients with appropriate Advisors based on preferences and specializations, processing all payment transactions through Stripe, managing user accounts and authentication, providing customer support services, and maintaining Platform security and integrity.
Your information enables us to deliver personalized service recommendations, maintain session history and preferences, process scheduling requests, and ensure appropriate billing for services rendered. We use communication data to facilitate real-time chat, live streams, video calls, and audio sessions between users.
We analyze Platform usage data to identify areas for improvement, develop new features, enhance user experience, and optimize Platform performance. Session recordings and communication logs help us resolve disputes, investigate policy violations, and maintain service quality standards.
User feedback, ratings, and reviews help us monitor Advisor performance and assist Clients in making informed decisions about service providers.
We use collected information to enforce Platform policies, investigate potential violations, prevent fraudulent activity, and maintain legal compliance with applicable regulations. Financial information is used for tax reporting, anti-money laundering compliance, and regulatory reporting requirements.
We analyze user behavior patterns to detect suspicious activity, prevent platform abuse, and maintain the security and integrity of our marketplace environment.
With appropriate consent, we use contact information to send Platform updates, service announcements, promotional offers, marketing communications, and newsletters. We analyze user preferences to deliver targeted promotions and personalized marketing content that may be of interest.
We use communication data to provide customer support, respond to inquiries, and maintain ongoing relationships with Platform users.
We use referral and social sharing data to manage our affiliate marketing programs, calculate referral commissions, track conversion metrics, and reward users for successful referrals. This includes monitoring referred user activity to determine commission eligibility and processing payments.
We conduct research and analysis using aggregated and anonymized user data to understand market trends, improve our services, develop new features, and support our business development initiatives. This research helps us better serve our user community and enhance the spiritual advisory marketplace.
LaDevina may send various types of marketing communications to promote Platform services, announce new features, share special offers, and provide relevant spiritual guidance content. We will obtain appropriate consent before sending promotional communications where required by applicable law.
Marketing communications may include email newsletters, SMS promotional messages, push notifications through mobile applications, and targeted advertising through various digital channels. All marketing content is designed to provide value to users while promoting Platform services and features.
Users maintain full control over marketing communications and may opt out at any time through multiple methods: utilizing unsubscribe links included in all email communications, adjusting communication preferences in account settings, contacting customer support through our website widget, or responding "STOP" to SMS messages.
We respect all opt-out requests and process them promptly, typically within 48 hours of receipt. However, users may continue to receive essential transactional communications related to their accounts, active services, or legal requirements regardless of marketing preferences.
LaDevina maintains strict policies regarding the sharing and disclosure of personal information. We do not sell, rent, or trade personal information to third parties for their independent marketing or commercial purposes. However, we may share information in the following specific circumstances:
We share necessary information with trusted service providers and business partners who assist in Platform operations. This includes payment processors, cloud hosting providers, analytics services, customer support tools, and security services. All service providers are contractually obligated to protect user information and may only use it for their designated service functions.
In the event of a merger, acquisition, sale of assets, bankruptcy, or other significant corporate transaction, user information may be transferred to the acquiring entity or successor organization. We will provide notice of such transfers through Platform announcements and email communications when possible, and the acquiring entity will be bound by the privacy commitments outlined in this policy.
We may disclose personal information when required by law, legal process, or government request. This includes responding to subpoenas, court orders, search warrants, and other valid legal demands. We may also disclose information to protect the rights, property, or safety of LaDevina, our users, or the general public, including cooperation with law enforcement investigations.
We reserve the right to share information to prevent fraud, investigate policy violations, enforce our Terms of Service, or address imminent threats to user safety or Platform security.
Certain information is necessarily shared to enable Platform functionality. Advisor profiles, including professional information, photographs, service descriptions, and ratings, are visible to all Platform users to facilitate informed service selection. Client reviews and ratings are publicly displayed to help other users make decisions about Advisor services.
When users engage in sessions, basic contact information is shared between parties to facilitate communication, though we encourage all interactions to remain within Platform systems for security and dispute resolution purposes.
We employ SSL/TLS encryption for web communications and encrypted storage for sensitive information. Our database systems utilize access controls to prevent unauthorized access.
All Platform infrastructure is hosted on secure cloud services.
Access to personal information is strictly limited to authorized personnel who require such access for legitimate business purposes.
In the event of a security incident that affects personal information, we will investigate promptly, take appropriate remedial action, and notify affected users as required by applicable law.
However, no method of data storage, transmission, or security system is completely infallible. While we implement reasonable security measures, we cannot guarantee absolute security and users acknowledge that they provide information at their own risk.
LaDevina retains personal information for varying periods depending on the type of information, its intended use, legal requirements, and business necessity. Our retention practices are designed to balance user privacy with operational needs and legal compliance obligations.
We typically retain account information and basic profile data for the duration of account activity plus seven (7) years after account closure to comply with financial regulations and legal requirements. Communication records, including session transcripts and recordings, may be retained indefinitely for quality assurance, dispute resolution, and legal compliance purposes.
Payment and transaction records are retained according to financial industry standards and tax regulations, typically seven (7) years from the transaction date. Marketing and analytics data may be retained in aggregated, anonymized form for research and business improvement purposes.
Users may request deletion of their personal information by contacting customer support through the widget on our website. We will process deletion requests promptly, typically within thirty (30) days of receipt. However, deletion requests are subject to legal and business limitations that may require us to retain certain information.
Information that may be retained despite deletion requests includes: records required for legal compliance, tax reporting, or regulatory obligations; information necessary for ongoing dispute resolution or legal proceedings; aggregated, anonymized data used for research and analytics; and information necessary to prevent fraud or protect Platform security.
We automatically delete or archive certain types of information according to predetermined schedules. Temporary files, session cookies, and cached data are regularly purged according to technical requirements. Inactive accounts may be archived or deleted after extended periods of inactivity, typically two (2) years without Platform access.
The LaDevina Platform may contain links to external websites, social media platforms, or third-party services that are not operated or controlled by LaDevina. We are not responsible for the privacy practices, content, or security measures of any third-party platforms. When you leave our Platform to access external sites, you do so at your own risk and discretion.
We strongly encourage users to review the privacy policies and terms of service of any third-party platforms they visit. External sites may have different privacy practices, data collection methods, and security standards that may not align with LaDevina's policies.
If users choose to connect their social media accounts or share Platform content on external social networks, such activities are governed by the privacy policies of those respective platforms. LaDevina does not control how external social media platforms collect, use, or share information related to Platform interactions.
We may use third-party analytics and advertising services that collect information about user behavior across multiple websites and platforms. These services may use cookies, web beacons, and other tracking technologies to deliver targeted advertising and measure campaign effectiveness.
Users can typically opt out of third-party advertising tracking through browser settings, industry opt-out tools, or platform-specific privacy controls provided by advertising networks.
LaDevina primarily operates within the United States and stores user information on servers located in the United States. However, some of our service providers and business partners may process information in other countries as part of their service delivery.
By using the Platform, you consent to the transfer and processing of your personal information in countries other than your country of residence. Such countries may have different data protection laws and privacy standards than your home jurisdiction.
We require all international service providers to implement appropriate safeguards for protecting personal information and to comply with applicable data protection requirements. However, we cannot control the privacy laws or enforcement mechanisms of foreign jurisdictions.
LaDevina uses various cookies, web beacons, and similar tracking technologies to enhance Platform functionality, analyze user behavior, and provide personalized experiences. Understanding how we use these technologies helps users make informed decisions about their privacy preferences.
We use essential cookies that are necessary for Platform functionality, including session management, user authentication, security features, and basic website operations. These cookies cannot be disabled without significantly impairing Platform functionality.
Analytics cookies help us understand how users interact with our Platform, which pages are most popular, and how we can improve user experience. We use Google Analytics and other analytics tools to collect this information, which may include detailed user behavior patterns and demographic information.
We may use marketing cookies to deliver targeted advertising, measure campaign effectiveness, and provide personalized promotional content. These cookies may track user behavior across multiple websites and platforms to build advertising profiles.
Users can control cookie preferences through browser settings, though disabling certain cookies may limit Platform functionality. Most modern browsers allow users to block, delete, or receive notifications about cookies according to their preferences.
We provide additional cookie control options through Platform settings, allowing users to customize their tracking preferences while maintaining essential Platform functionality.
LaDevina operates comprehensive affiliate marketing and referral programs that involve additional data collection and processing to manage commissions, track conversions, and reward successful referrals.
We use cookie-based tracking systems to attribute referrals and calculate appropriate commissions. When users click referral links, tracking cookies are stored to identify the referring party and monitor subsequent Platform activity for commission purposes.
The first referral link clicked takes precedence over all subsequent referral links, ensuring proper attribution to the original referring party. This tracking remains active for extended periods to capture delayed conversions and ensure accurate commission calculations.
We maintain detailed records of all referral activity, including referred user registration, service usage, earnings generation, and commission calculations. This information is necessary for processing referral payments and resolving any disputes about commission eligibility.
Referral earnings are reported for tax purposes and may be subject to various financial regulations depending on payment amounts and user locations.
We monitor referral program activity for signs of fraud, abuse, or manipulation. This includes analyzing user behavior patterns, detecting fake accounts, and investigating suspicious referral activity. Information collected for fraud prevention may be retained longer than standard data retention periods.
As previously stated, LaDevina is not intended for use by individuals under eighteen (18) years of age. We do not knowingly collect, process, or solicit personal information from minors, and we do not direct our marketing or advertising toward individuals under eighteen.
If we learn that we have collected information from a minor, we immediately delete such information and terminate the associated account. We may also implement additional verification measures to prevent future underage access attempts.
Parents or legal guardians who discover that their minor child has created an account or provided personal information should contact us immediately through our customer support widget or email [email protected]. We will investigate promptly and take appropriate action to protect the minor's privacy.
We cooperate fully with parents and guardians in addressing potential underage Platform use and implement additional protective measures as necessary to prevent future violations.
LaDevina provides various tools and mechanisms for users to understand, control, and manage their personal information according to their privacy preferences and applicable legal requirements.
Users may request information about the personal data we have collected, how it is being used, and with whom it has been shared. We provide this information through this policy and through privacy reports upon request.
Users can access most of their personal information directly through their Platform accounts, including profile information, communication history, transaction records, and privacy settings.
Users can update and correct their personal information through their account settings or by contacting customer support. We encourage users to maintain accurate and current information to ensure optimal Platform functionality and communication.
For information that cannot be directly updated by users, we provide mechanisms for requesting corrections and updates, which we process promptly upon verification of the user's identity and request validity.
As previously described, users may request deletion of their personal information subject to legal and business limitations. We provide clear procedures for making deletion requests and explain what information may be retained despite such requests.
Users have comprehensive control over marketing communications and can opt out of promotional messages while maintaining essential transactional communications. We provide multiple opt-out mechanisms and honor all requests promptly.
LaDevina takes privacy compliance seriously and has implemented comprehensive policies and procedures to ensure adherence to this Privacy Policy and applicable privacy laws.
We investigate all reported privacy violations promptly and take appropriate corrective action when violations are confirmed. This may include additional user training, system improvements, policy updates, or disciplinary measures for employees who fail to follow privacy requirements.
LaDevina is committed to addressing user privacy concerns and providing comprehensive support for privacy-related questions and issues.
For all privacy-related questions, concerns, requests, or complaints, users should contact our privacy support team through the customer support widget available on our website at LaDevina.com or email [email protected].
We strive to respond to all privacy inquiries within forty-eight (48) hours during regular business days. Complex requests that require investigation or coordination with multiple departments may require additional time, but we will provide status updates and expected resolution timeframes.
All privacy requests are handled according to established procedures designed to verify user identity, understand the nature of the request, and provide appropriate responses while protecting the privacy of all Platform users.